Maya Crashing on Launch: Troubleshooting Guide
Encountering the frustrating “Maya has stopped working” error when launching Maya or Maya LT 2023? This guide will help you troubleshoot and resolve the issue.
The Error Message
When this error occurs, Maya halts unexpectedly, displaying a message similar to this:
“Maya has stopped working”
An error has stopped Maya from working properly. Maya is attempting to recover your work and will close soon. We apologize for the inconvenience.
The system might also indicate a recovered file location, such as:
C:Users%userprofile%AppDataLocalTempxxxxxxx
Possible Causes
- Corrupted Preferences
- Corrupted Projects Folder
- Graphics Compatibility Issues
- Corrupted Installation
Troubleshooting Steps
Addressing Corrupted Preferences
Resetting Maya to its default preferences settings can often resolve this issue. Detailed instructions can be found in online resources that explain how to reset Maya Preferences.
Dealing with a Corrupted Projects Folder
- Navigate to the Projects folder: C:Users%USERPROFILE%documents/maya/projects
- Rename the “Projects” folder to “ProjectsOLD”.
- Launch Maya; a new “Projects” folder should be automatically created.
- Check if Maya now functions correctly.
Resolving Graphics Compatibility Issues
Adjusting graphics settings can sometimes resolve compatibility problems. Resources are available that can guide you on how to configure Autodesk software to make use of high-performance graphics cards.
Considering a Corrupted Installation
If the problem persists, a clean reinstallation of Maya may be necessary. Detailed guides are available that show How to perform a Clean Uninstall of Autodesk products on Windows.