Troubleshooting Backburner Render Errors: Non-ASCII Characters
Encountering errors in Backburner render jobs from 3ds Max? You might see non-ASCII or “foreign” characters in the Server log files, even if you’re using an English-language version of 3ds Max. Chinese characters or other unexpected symbols can often appear in the error messages, making it difficult to understand the issue.
Common Causes of Backburner Errors
Several factors can lead to these non-ASCII character warnings in Backburner:
- Corrupted Backburner settings.
- Non-English-language characters used in the job names or render output names.
- The presence of ALC/CRP MAXScripts, which can corrupt 3ds Max and scene files.
- Rendering to non-supported network devices, like Linux-based Network Assisted Storage (NAS) drives.
How to Fix Backburner Issues
To resolve these errors, try the following steps:
- Reset Backburner on each Manager and Server node machine. Refer to instructions on how to reset Backburner user settings to default.
- Remove or rename any non-English-language characters from your 3ds Max scene file names (job names), render output names, folders, and file paths. Then, resubmit the job.
- Download and install the 3ds Max Security Tools. Follow the instructions to prevent third-party MAXScripts (ALC) from causing scene file crashes, corrupting scene data, generating Script Controller errors, or disabling the Undo function in 3ds Max.
- If you’re using NAS, update your NAS software/firmware drivers to the latest versions, especially after Windows 10 updates.
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Source: Autodesk